Course Code:
crtproblemsolving
Duration:
14 hours
Overview:
- To enable delegates to identify different problem solving techniques
- To enable delegates to analyse a problem, so that appropriate problem solving techniques can be applied
- To recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
- To learn how to generate alternative solutions, using creative thinking and brainstorming
- To learn the different stages of the decision-making process, and understand the importance of each stage in ensuring effective decisions are made
- To enable delegates to apply problem solving and decision-making models to their own workplace
Course Outline:
DAY ONE
- The Power Of Positive Thinking
- Winner And Loser Behaviour
- ‘Owning’ The Problem
- Understanding The Problem
- Categorising The Problem
- Convergent And Divergent Problems
- Problem Solving Techniques
- Benefits Of Using Systematic Problem Solving Techniques
- Defining The Problem
- Measuring The Problem
- Analysing The Problem
- Examining The Root Causes Of The Problem
- The Ishikawa (Fishbone) Diagram
- Review Of Problem Solving Techniques
- Case Studies
DAY TWO
- Creative Thinking And Decision-Making
- Brainstorming Techniques
- Analytical And Creative Thinking
- Lateral Thinking
- ‘Idea Spurring’ Questions
- Five Principles Of Creative Thinking
- Making Winning Decisions
- Three Types Of Decisions
- Eight Ingredients For Good Decision-Making
- Decision-Making Traps
- Problem Solving And Decision-Making Exercise
- Putting It All Into Practice In The Workplace