Course Code: businessetiquette
Duration: 7 hours
Overview:

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, & much more.

Define etiquette and provide an example of how etiquette can be of value to a company or organization.

  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
Course Outline:
1 - GETTING STARTED
  • Workshop Objectives
  • Pre-Assignment Review
2 - UNDERSTANDING ETIQUETTE
  • Etiquette Defined
  • The Importance of Business Etiquette
  • Module Two: Review Questions
3 - NETWORKING FOR SUCCESS
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
  • Module Three: Review Questions
4 - THE MEET AND GREET
  • The Three-Step Process
  • The Four Levels of Conversation
  • Case Study
  • Module Four: Review Questions
5 - THE DINING IN STYLE
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions
  • Module Five: Review Questions
6 - EATING OUT
  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping
  • Module Six: Review Questions
7 - BUSINESS EMAIL ETIQUETTE
  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
  • Module Seven: Review Questions
8 - PHONE ETIQUETTE
  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell Phone Do’s and Don’ts
  • Module Eight: Review Questions
9 - THE WRITTEN LETTER
  • Thank You Notes
  • Formal Letters
  • Informal Letters
  • Module Nine: Review Questions
10 - DRESSING FOR SUCCESS
  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear
  • Module Ten: Review Questions
11 - INTERNATIONAL ETIQUETTE
  • General Rules
  • Important Points
  • Preparation Tips
  • Module Eleven: Review Questions
12 - WRAPPING UP
  • Words from the Wise