Audience
- This session can be customized to suit all levels of management in many departments and industries. Anyone who intends to be successful in influencing & persuading people.
Getting people to do what you want/need them to do can be the most difficult task faced by leaders, managers, CEOs, or anyone in this situation. How do you influence people successfully? Do you have the skills in influencing them? What type of “secret weapon” do you have? Do you count on the power of your position, or do you believe that good people should not have been told what to do?
You can experience pleasure as a master of influencing & persuading. Anyone can hammer a square peg into a round hole with enough brute force, but it is not particularly pleasurable for the wielder of the hammer, the peg, or the round hole. Your ultimate power of influence or persuasion leaves behind the result where no one feels bruised or abused.
This programme is designed to impart you with specific skills, behaviours, and attitudes necessary to achieve the desired results without relying on authority. It includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience.
By the end of this training, participants will be able to:
- Enhance communication between managers and their team members
- Discover our influencing tendencies and how we can effectively influence others to gain willing cooperation
- Learn principles of behavioral handling and interpersonal skills that will minimise resistance and develop win-win situations
- Reduce conflicts and manage conflicts better
- Focus on root cause of issues relating to behaviors
- Improve feedback and communication skills
- Diagnose and manage conflicts effectively in order to achieve corporate goals
- Collaborate team and manage emotions
Format of the Course
The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills. The active learning activities may include:
• Hands-on exercises• Group discussions• Case studies• Role plays• Presentation• Interactive storytelling
• Commentary on other companies / industries• Picture/Video
Contents & Outlines (each sub-topical area will have workshop activity)
- The Power of Influence to communicate
- Comprehend the different communication models
- Overcome communication filters so that our message will be clear
- Feedback skills
- Team collaboration to Hold other Accountable
- Assess our roles as team member
- Strategies to work effectively with others
- Workshop on team roles
- Handling Conflict Situations
- The 6 conflict response styles and how each can be used effectively in various scenarios
- Approaches to effective influencing in conflicts
- Attitudinal and Behavioral landscapes: root cause and emotional control
- Discussion: directional flow of influence: attitude or behavior first?
- Debate: justify your response
- Applying this in workshop
- Changing people’s behavior
- Is this possible? Why or why not?
- Understanding “motives” and behaviors
- Double “P” concept
- Workshop practice
- Summary and conclusion