IT Asset Management (ITAM)

Equip Pasig City's IT team with knowledge and skills to establish and manage an effective IT Asset Management (ITAM) system, ensuring compliance with government standards, improving accountability, and safeguarding public data while maximizing efficiency and minimizing costs.

• Objective: Introduce the fundamental concepts of IT Asset Management (ITAM), its importance in managing IT assets and resources effectively and its relevance in a government context.
• Content:
  • Enterprise Asset Management (EAM), IT Service Management (ITSM), IT Infrastructure Library (ITIL) and where ITAM sits in the IT Value Stream.
  • Definition of ITAM and key components.
  • The role of ITAM in optimizing IT operations.
  • Importance of maintaining accurate records of IT assets in a government setting.

• Objective: Understand the specific reasons why ITAM is critical in the public sector, including compliance, transparency, and operational efficiency.
• Content:
  • ITAM’s role in ensuring operational continuity, improving decision-making, and managing IT costs.
  • Enhancing accountability, reducing costs, and improving service delivery.
  • ITAM’s role in ensuring compliance with public sector regulations.

• Objective: Learn how to accurately categorize IT assets to facilitate better management and tracking.
• Content:
  • Definition and types of IT assets: hardware (laptops, servers) vs. software (MS Office, specialized applications).
  • The significance of accurate asset categorization for lifecycle management and budgeting.

• Objective: Explore how to manage the lifecycle of IT assets from procurement to decommissioning, ensuring optimal use and timely replacement.
• Content:
  • The phases of IT asset lifecycle: planning, acquisition, operation, maintenance, and disposal.
  • Strategies for optimizing the lifecycle to extend asset life and reduce downtime.
  • The importance of timely upgrades, replacement, and decommissioning to avoid security risks and ensure performance.

• Objective: Understand the operational aspects of maintaining IT assets, ensuring that they are properly inventoried, serviced, and repaired as needed.
• Content:
  • The importance of a well-maintained inventory system for tracking assets and ensuring timely maintenance.
  • Best practices for preventive maintenance and managing repairs.
  • Key considerations for repairs and operations to minimize downtime and maximize asset availability.

• Objective: Equip participants with the knowledge to manage financial aspects, contracts, and service agreements related to IT assets.
• Content:
  • Budgeting for IT assets: procurement, maintenance, and depreciation.
  • Managing vendor contracts and service agreements effectively to ensure compliance and service level adherence.
  • Implications of poor contract management on government budgets.

• Objective: Emphasize the importance of securing IT assets to protect sensitive government information from breaches or misuse.
• Content:
  • Best practices in securing IT assets, including encryption, asset monitoring, and audit trails.
  • Compliance with data protection regulations and internal security policies.
  • How ITAM integrates with cybersecurity to ensure that data associated with assets remains secure.

• Objective: Provide practical insights into setting up a centralized ITAM system to streamline asset management.
• Content:
  • Overview of ITAM tools and systems in the market for commercial options.
  • Key processes for implementing an ITAM system, including inventory tracking, reporting, and audits.

• Objective: Learn how to develop key performance metrics to monitor and improve IT asset management.
• Content:
  • Identifying relevant ITAM performance metrics (e.g., asset utilization, downtime, cost savings).
  • Tools and techniques for tracking and analyzing these metrics.
  • Using analytics to improve decision-making and report to government stakeholders.

• Objective: Develop a practical, actionable ITAM implementation plan tailored to the needs of the local government IT team.
• Content:
  • Step-by-step guide to implementing or improving an ITAM system.
  • Setting realistic goals and timelines for ITAM implementation.