Course Code:
communicationbespoke1
Duration:
4 hours
Overview:
This course is designed to enhance your professional communication skills, equipping you with techniques for clear, impactful, and empathetic communication in various workplace scenarios. Participants will learn how to deliver challenging messages with professionalism, foster strong client relationships through effective commercial communication, and craft well-structured emails that convey clarity and positivity.
Course Outline:
- Effective Communication Skills: Techniques for clear and impactful communication in a professional setting.
- Delivering Challenging Messages: Strategies for communicating bad news to customers with empathy and professionalism.
- Commercial Communication: Approaches to build rapport and maintain positive client relationships.
- Professional Email Writing: Structuring emails effectively for clarity, professionalism, and positive tone.
- Discussion:
- Key elements of effective communication (Clarity, Tone, and Body Language).
- The importance of active listening and feedback.
- Practice: Role-play exercises in pairs where one participant explains a task to the other and ensures they understand it completely.
- Activity:
- Group Exercise: Provide participants with challenging scenarios (e.g., informing a client of a delay or a mistake) and have them draft a short message using the framework.
- Practice: Participants pair up to role-play delivering these messages verbally.
- Debrief: Share feedback on tone, language, and empathy displayed during the role-play