Effective Communication for Effective Management - Bespoke

Agenda

09:00 – 10:30 |

Session 1: Foundations of Effective Communication in Management

📌 The Importance of Communication in Management
• How effective communication impacts leadership and team performance
• The role of communication in workflow efficiency and decision-making

📌 Understanding Communication Styles
• Different workplace communication styles and how they influence interactions
• Self-assessment: Identifying individual communication styles

📌 Common Workplace Communication Barriers
• Recognizing obstacles to clear communication in leadership
• Strategies to overcome misunderstandings and miscommunication

📌 Interactive Activities:
✔ Icebreaker: Quick communication challenge – “Describe the Picture” or “Telephone Game”
✔ Discussion: Real-world examples of communication challenges in management
✔ Group Work: Identifying and solving workplace communication barriers

📌 Key Takeaways:
✔ Understanding the impact of communication on management effectiveness
✔ Awareness of different communication styles and their influence on leadership
✔ Strategies to identify and overcome communication barriers

10:30 – 11:00 | Coffee Break

11:00 – 12:30 |

Session 2: Enhancing Internal Communication and Active Listening

📌 Building Effective Internal Communication
• Strategies for fostering clear, consistent, and transparent communication
• The role of trust and psychological safety in team communication

📌 The Role of Active Listening in Management
• Techniques for improving listening skills in leadership interactions
• How active listening fosters engagement and stronger workplace relationships

📌 Assertive Yet Respectful Communication
• The balance between confidence and respect in leadership communication
• Strategies to ensure messages are clear, direct, and well-received

📌 Using Empathy to Strengthen Workplace Relationships
• The link between emotional intelligence (EQ) and communication
• How empathy builds stronger workplace connections and enhances team collaboration

📌 Interactive Activities:
✔ Role Play: Practicing active listening in a leadership scenario
✔ Paired Exercise: Assertive vs. passive vs. aggressive communication styles
✔ Case Study Discussion: How empathy improves workplace relationships
✔ Small Group Work: Identifying internal communication gaps and brainstorming solutions

📌 Key Takeaways:
✔ Practical techniques for improving workplace communication and collaboration
✔ How to use active listening to strengthen relationships and resolve conflicts
✔ Strategies for balancing assertiveness with respect in management conversations

12:30 – 14:00 | Lunch Break

14:00 – 15:30 |

Session 3: Mastering Professional and Digital Communication

📌 Strategies for Positive and Authoritative Body Language
• Understanding non-verbal cues in workplace communication
• How body language affects leadership presence and team perception

📌 Constructive vs. Destructive Feedback
• The difference between constructive and harmful feedback
• Techniques for delivering feedback that fosters team growth and motivation

📌 Managing Tone and Clarity in Digital Communication
• Best practices for professional and clear email, chat, and virtual communication
 

• Avoiding misinterpretation in digital conversations

📌 Interactive Activities:
✔ Body Language Exercise: Demonstrating confident vs. defensive posture and gestures
✔ Feedback Simulation: Practicing effective feedback delivery in management situations
✔ Digital Communication Workshop: Analyzing and rewriting emails for clarity and professionalism
✔ Final Reflection & Q&A: Sharing key insights and personal action plans

📌 Key Takeaways:
✔ How to use body language to enhance leadership presence and communication
✔ Best practices for delivering clear, constructive, and motivating feedback
✔ Strategies for improving digital communication tone and clarity

15:30 | Wrap-Up & Next Steps

📌 Summary of Key Takeaways from All Sessions
📌 Personal Action Plan for Improving Workplace Communication
📌 Feedback Collection from Participants

Training Methodology

✔ Interactive & Practical Approach – Hands-on learning with discussions, role-plays, and case studies
✔ Evidence-Based Techniques – Backed by leadership communication research and workplace psychology
✔ Engaging & Gamified Activities – Ensuring participation, retention, and real-world application
✔ Customized for Management Teams – Tailored to leadership roles and challenges