Course Code: ercet
Duration: 8 hours
Course Outline:

1. Adapting Communication to the Virtual Environment

  • Objective: Equip team members with practical tools for expressing enthusiasm and energy through digital platforms (video calls, chats, etc.).
  • Content:
    • Using tone of voice, pacing, and word choice to create a more engaging experience
    • Recognizing and overcoming the limitations of virtual communication
    • Building rapport and warmth through virtual interactions

2. Enhancing Your Virtual Presence

  • Objective: Empower participants to be dynamic, engaging, and confident during online meetings.
  • Content:
    • Leveraging nonverbal communication (e.g., facial expressions, posture, lighting) to project energy
    • Maintaining focus and connection with participants, even in a virtual setting
    • Techniques for reducing distractions and staying present during meetings

3. Facilitating High-Energy Scrum Meetings

  • Objective: Train leaders and participants to inject enthusiasm and positivity into daily scrum meetings, ensuring effective communication.
  • Content:
    • Best practices for leading scrum meetings with energy and clarity
    • Creating a positive environment where everyone feels motivated to participate
    • Time management techniques to keep the meetings engaging and efficient

4. Mastering Nonverbal Communication in a Virtual Setting

  • Objective: Teach team members how to read and project nonverbal cues to enhance communication effectiveness.
  • Content:
    • Understanding the importance of body language, facial expressions, and tone of voice
    • Methods for conveying empathy and enthusiasm remotely
    • Handling situations where nonverbal cues are limited or unclear

5. Active Listening and Encouraging Engagement

  • Objective: Improve team dynamics by strengthening listening skills and encouraging meaningful participation.
  • Content:
    • Techniques for practicing active listening in virtual meetings
    • Encouraging feedback and dialogue to keep the energy high
    • Ways to ensure that everyone feels heard and valued, even in a remote environment

6. Positive Communication and Conflict Resolution

  • Objective: Equip team members with strategies to handle conflicts constructively while maintaining a positive tone in communication.
  • Content:
    • Methods for resolving conflicts with empathy and professionalism
    • Dealing with difficult conversations while maintaining a positive communication style
    • Reinforcing a culture of respect and support during disagreements

7. Building Rapport and Strengthening Team Cohesion Remotely

  • Objective: Foster stronger relationships and a sense of community within the remote team.
  • Content:
    • Icebreaker activities and team-building exercises for virtual environments
    • Strategies to build trust and connection across virtual platforms
    • Creating a culture of openness, positivity, and support