Communicating and Influencing - For Managers and Team Leaders

Overview:

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

Course Outline:

This course is almost identical to the Team Members’ course (see separate outline) but with these changes:

• There is an addition module entitled: Leadership v Management which covers:
  • The similarities and differences between Leadership and Management. What makes a Great Leader; what makes a Great Manager?
  • Management Styles
• There is an additional module entitled: Delivering Change which covers:
  • Why Change does / does not work
  • Change Principles
  • Resistance to Change – and why, occasionally, resistance to change is beneficial