OpenText Exstream v16

• Basic understanding of Customer Communication Management (CCM) concepts
• Basic knowledge of IT infrastructure and databases

Audience

• Project managers
• IT professionals

OpenText Exstream is a powerful Customer Communications Management (CCM) solution designed to help organizations create, manage, and deliver highly personalized and engaging customer communications across various channels, including print, email, web pages, and text messages.

This instructor-led, live training (online or onsite) is aimed at beginner-level project managers who wish to use OpenText Exstream v16 to design, implement, and manage personalized customer communications effectively.

By the end of this training, participants will be able to:

• Understand the architecture and components of OpenText Exstream v16.
• Learn to administer, operate, and deploy Exstream applications effectively.
• Design and create personalized customer communications with Exstream Design Manager.
• Navigate the OpenText Support Portal for resources, software, and ticket management.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction to OpenText Exstream v16

• Overview of the structural elements of Exstream v16
• Understanding the multi-tenant architecture

OpenText Directory Services (OTDS)

• Introduction to OTDS
• Understanding OTDS concepts

Exstream Tools v16

• Exploring Control Center capabilities and management options
• Supervisor, control, and other web applications
• Utilizing Exstream tools

Exstream v16 Administration

• Administering Exstream for optimal performance and security
• Deploying Exstream v16 applications

Exstream Design Manager/Designer v16

• Understanding the fundamentals of document design within Exstream
• Designing and creating documents using Exstream Design Manager/Designer

Exstream Communications Builder/Communications Server v16

• Building and managing communication flows
• Developing communication strategies and implementing them in Exstream

Troubleshooting and Best Practices

• Troubleshooting and resolving typical issues
• Leveraging the portal for support and resources

Advanced Topics

• Understanding migration processes
• Developing new flows
• Adapting to updates in Exstream v16
• Managing and creating templates post-update

Summary and Next Steps