BPM and Process Control

There are no specific requirements needed to attend this course.

Audience:

Managers who want to make decisions related to BPM, Business Consultants, Business Analysts, Business Process Engineers, System Analysts, Anyone who is involved in analysing and planning Business Processes.

Introduction

• A Brief History of Process

• The Process Perspective

• Process Management

• Process Modeling Analysis & Design

• Business Process Management Framework

• Business Process Management Systems (BPMS)

• Business Process Architecture

BPM Implementation Strategies

• BPM Value Proposition

• The BPM Community

• Why automate BPM?

• Topology of a SOA reference architecture

Aligning IT and Business

• BPM vs BPMS

• When to choose a BPMS

• IT and business must work hand in hand Matching the right technology to your problem

• Adopting a development model

• Overview of a BPM system

• Terms and concepts

Understanding Basic Concepts and Architecture

• Process Modelling

• Process Analysis

• Process Design

• Components and structure of a BPMS

• Enterprise Process Management Planning

• Key Skills, Roles and Responsibilities

Governance and Business strategy

• The past: data/functions vs objects & services

• The future: core business logic vs process control

• Design implications for Architects

• Alignment of Business and IT

• The Role of Business Stewardship

• The Role of Business Rule Analysts

Modelling a process with BPMN

• The added value of BPMN

• Composability and basic services

• Promoting an incremental and iterative approach

• Why should Use Cases drive the project?

• Declaration of message properties

• Use of correlation sets

• Develop a complex parallel execution of activities

• Designing concurrency

• BPMN implemented by vendors

Fault Handling and Exception Management

• Defining Events
• Configuring Timeouts
• Handling Faults
• Catching Exceptions
• Compensation Management

Business Rules

• Motivations for BRs
• Basic Concepts
• New Roles of Business and I/T
• The Business Focus in Business Rules
• When is a BR Approach Appropriate?
• New Aspects for Scoping a BR Project
• Key Elements of a BR Project Plan
• The Role of a BR Pilot

BPM as enabler of SOA: Key components

• Application frontends
• Basic Services
• Using a Repository
• Increased agility for the business
• The BPM Board
• Distributing technology white papers

Controlling & measuring improvement processes

• Managing the repository
• Setup of a quality gateway
• The 4 pillars of success

Metrics

• The context of organizational performance
• What makes a good metric
• Measurement & management hierarchy
• Process management: More than measurements
• Metrics within processes Management roles in measurement
• Management questions to be answered
• Pitfalls of process management efforts

Architecture of a BPM System

• Topology and scalability

• Design tools

• Deployment tools

• Monitoring and management

• The process engine

• Process definition repository

Core BPMS features and Interfaces

• Repository support
• Database support
• BAM
• Human workflow solutions