Atlassian OpsGenie for DevOps Engineers

• Experience with system administration

Audience

• DevOps engineers

Atlassian OpsGenie is an incident management platform for monitoring critical alerts. It is a cloud-based service that integrates with monitoring tools to manage on-call notifications and accelerate the speed of response.

This instructor-led, live training (online or onsite) is aimed at DevOps engineers who wish to use Atlassian OpsGenie to monitor critical alerts and handle incidents with quick response times.

By the end of this training, participants will be able to:

• Set up and configure OpsGenie.
• Understand the features, architecture, and benefits of OpsGenie.
• Manage on-call schedule, alerts, notifications, and responders using OpsGenie.
• Learn how to integrate OpsGenie with existing IT tools to streamline workflows.
• Use modern tools and techniques for managing incidents and enabling collaboration.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction

• Overview of OpsGenie features and architecture

Understanding DevOps Pipelines

• How OpsGenie fits in a DevOps ecosystem

Getting Started

• Setting up a profile
• Navigating the UI

Managing Users and Roles

• Inviting users
• Role types and permissions
• Creating and managing teams

Managing On-call Schedules

• Configuring on-call schedules
• Escalation policies
• Adding rotations and participants

Managing Alerts and Notifications

• Navigating the alerts list
• Searching queries for alerts
• Creating alert flows and fields
• Managing alerts lifecyle
• Creating alert policies
• Encrypting alert data

Integrating OpsGenie with other IT tools

• Using OpsGenie's integration framework
• OpsGenie with other Atlassian products
• OpsGenie API integration
• OpsGenie integration with other tools (Alert Logic, Amazon CloudTrail, Microsoft Azure, etc.)
• OpsGenie heartbeats for systems monitoring

Incident Management and Reports

• Managing incidents
• Investigating incidents
• Collaborating during incidents
• OpsGenie global and team Reports

Troubleshooting

Summary and Next Steps