Course Code: cmdb
Duration: 21 hours
Prerequisites:

WHO SHOULD ATTEND?

The CMDB Fundamentals course is for customers, partners, and employees who implement and administer the ServiceNow CMDB. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:

  • ServiceNow system administrators, implementers, and architects
Overview:

WHAT YOU'LL LEARN

In this three-day of CMDB Fundamentals course, attendees learn how to:

  • Describe the CMDB and the attributes that provide enterprise-wide visibility
  • Learn the stages for planning a successful CMDB deployment
  • Explore best practices for configuring and implementing a CMDB, including the role of Health Scan
  • Explain how the CI Class Manager provides a centralized place to create and edit CI classes
  • Leverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources
  • Enable and use the Multisource CMDB
  • Populate the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL
  • Configure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data
  • Identify and manage duplicate CIs in the CMDB
  • Create complex queries on CMDB data using Query Builder
  • Remediate common issues with the CMDB
Course Outline:

COURSE OUTLINE

  • 1.0 Introduction to the Configuration Management Database (CMDB)
  • 2.0 Design a successful Configuration Management Database (CMDB)
  • 3.0 Configure the CMDB
  • 4.0 Configure the CMDB Simulator
  • 5.0 Populate the CMDB
  • 6.0 Maintain the health of the CMDB
  • 7.0 CMDB Health Simulator
  • 8.0 CMDB Delta and supporting content