Configuration Management Database (CMDB) Fundamentals

WHO SHOULD ATTEND?

The CMDB Fundamentals course is for customers, partners, and employees who implement and administer the ServiceNow CMDB. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:

• ServiceNow system administrators, implementers, and architects

WHAT YOU'LL LEARN

In this three-day of CMDB Fundamentals course, attendees learn how to:

• Describe the CMDB and the attributes that provide enterprise-wide visibility
• Learn the stages for planning a successful CMDB deployment
• Explore best practices for configuring and implementing a CMDB, including the role of Health Scan
• Explain how the CI Class Manager provides a centralized place to create and edit CI classes
• Leverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources
• Enable and use the Multisource CMDB
• Populate the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL
• Configure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data
• Identify and manage duplicate CIs in the CMDB
• Create complex queries on CMDB data using Query Builder
• Remediate common issues with the CMDB

COURSE OUTLINE

• 1.0 Introduction to the Configuration Management Database (CMDB)
• 2.0 Design a successful Configuration Management Database (CMDB)
• 3.0 Configure the CMDB
• 4.0 Configure the CMDB Simulator
• 5.0 Populate the CMDB
• 6.0 Maintain the health of the CMDB
• 7.0 CMDB Health Simulator
• 8.0 CMDB Delta and supporting content