AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

• Basic digital literacy and familiarity with common office software (e.g., Microsoft Word, Excel, email clients)
• Comfort using web-based applications
• No prior knowledge of artificial intelligence tools required

Audience

• Clerical staff
• Administrative professionals
• Public sector operations personnel

AI tools such as ChatGPT, Copilot, and Gemini are transforming administrative workflows by helping teams draft content, schedule meetings, respond to emails, and automate routine tasks.

This instructor-led, live training (online or onsite) is aimed at public sector administrative professionals with little to no prior experience in AI who wish to improve everyday productivity through the practical use of AI assistants and automation tools.

By the end of this training, participants will be able to:

• Understand how AI tools assist with common administrative tasks.
• Use ChatGPT, Copilot, and Gemini to generate emails, summaries, and documents.
• Integrate AI tools with calendars, task lists, and office software.
• Apply best practices for prompt writing and result interpretation.

Format of the Course

• Interactive lecture and guided demonstrations.
• Hands-on practice with real-world administrative tasks.
• Customizable exercises using the tools most relevant to participants' daily work.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction to AI in the Administrative Workplace

• What is AI and how does it apply to administrative roles?
• Overview of ChatGPT, Copilot, and Gemini
• Privacy and security considerations when using AI

AI-Powered Content Creation and Editing

• Generating and refining professional emails
• Summarizing meeting notes and lengthy documents
• Creating reports, proposals, and memos faster

Scheduling and Task Management with AI

• AI assistance for managing calendars and meetings
• Drafting agendas and follow-up emails
• Setting reminders and to-do lists using Copilot or Gemini integrations

Prompting Skills and AI Communication

• How to write effective prompts for better results
• Adapting tone, style, and format
• Iterating and correcting AI outputs

Multilingual and Accessibility Features

• Translating text with AI tools
• Writing inclusive and accessible communication
• Supporting diverse audiences with language adaptation

Use Cases in the Public Sector

• Examples of AI-enhanced workflows in government offices
• Policies and guidance on AI usage in public administration
• How to stay up to date with tool capabilities

Summary and Next Steps