Course Code:
uc2bs
Duration:
2 hours
Overview:
Objective: Teach the team how AI can be applied within the telecom industry to improve operations and customer experiences.
Course Outline:
Agenda:
Introduction to AI in Telecoms (15 minutes)
- Overview of AI applications in the telecom industry.
- Case studies of AI implementations in telecoms.
Network Optimization with AI (30 minutes)
- Using AI for network planning, optimization, and maintenance.
- Practical exercise: Simulate network optimization using an AI tool.
Customer Service Enhancements with AI (30 minutes)
- AI-driven customer service solutions like chatbots and virtual assistants.
- Practical exercise: Set up and configure a simple AI chatbot for handling customer queries.
AI for Predictive Maintenance (30 minutes)
- Leveraging AI for predictive maintenance of telecom infrastructure.
- Practical exercise: Use an AI tool to analyze data and predict maintenance needs.
Q&A and Discussion (15 minutes)
- Addressing questions and discussing the potential and challenges of AI in telecoms.
Materials Needed:
- Laptops with internet access.
- Access to AI tools for network optimization and predictive maintenance.
- Sample data for exercises.