Course Code: uc2bs
Duration: 2 hours
Overview:

Objective: Teach the team how AI can be applied within the telecom industry to improve operations and customer experiences.

Course Outline:

 

Agenda:

 

Introduction to AI in Telecoms (15 minutes)

  • Overview of AI applications in the telecom industry.
  • Case studies of AI implementations in telecoms.

 

Network Optimization with AI (30 minutes)

  • Using AI for network planning, optimization, and maintenance.
  • Practical exercise: Simulate network optimization using an AI tool.

 

Customer Service Enhancements with AI (30 minutes)

  • AI-driven customer service solutions like chatbots and virtual assistants.
  • Practical exercise: Set up and configure a simple AI chatbot for handling customer queries.

 

AI for Predictive Maintenance (30 minutes)

  • Leveraging AI for predictive maintenance of telecom infrastructure.
  • Practical exercise: Use an AI tool to analyze data and predict maintenance needs.

 

Q&A and Discussion (15 minutes)

  • Addressing questions and discussing the potential and challenges of AI in telecoms.

 

Materials Needed:

  • Laptops with internet access.
  • Access to AI tools for network optimization and predictive maintenance.
  • Sample data for exercises.