Course Code:
cjo
Duration:
14 hours
Overview:
Practical training where participants will learn, among other things, how to use the mapping of the
customer journeys to understand customer behavior, mindset and motivations
emotional interactions with the company/product, and how to practically apply mapping the
journey to understand and optimize the customer experience.
Course Outline:
- Introduction to Customer Journey Map
- Goals of Customer Journey Map
- Elements of a Customer Journey Map
- How to create effective user journeys
- Communicating and acting on the Customer Journey Map
Sites Published:
Polska - Customer Journey Owner
Slovenia - Customer Journey Owner
Croatia - Customer Journey Owner
Serbia - Customer Journey Owner
Bhutan - Customer Journey Owner