The training requires no additional preparation.
The training provides practical insights into aspects of the approaches to creating new products and services based on
based on a deep understanding of the problems and needs of users.
The training is dedicated to those interested in Developing competence in preparing requirements for projects, understanding user needs and preparing solutions that will increase probability of customer satisfaction.
The training consists of a substantive part, workshops, practical examples.
1 What is design thinking ?
2. Defining customers/users with using personalization techniques
3. Step 1- Empathy - in interaction with the customer/ user
4. Step 2 - Defining the problem / challenge -customer situation
5. Step 3 -Creating solutions - identifying alternatives
6. Step 4 -Prototyping - selecting from alternatives
7. Step 5 -Testing - interactions with customers/users
8. Step 6 -Delivered service/product and what's next
9. Summary -good practices and pitfalls design thinking
Polska - Design thinking - wprowadzenie
Slovenia - Design thinking - introduction
Croatia - Design thinking - introduction
Serbia - Design thinking - introduction
Bhutan - Design thinking - introduction