Defining business value

The training requires no additional preparation.

Training allows you to learn the knowledge, techniques and tools in defining business value from the vision stage through goal identification, quality planning and estimation, includes elements related to effective communication with external and internal customers.
The training is dedicated to those interested in developing competence in defining objectives, scope and business value in projects.
The training consists of a substantive part, workshops, practical examples.

1. Designing the experience in collaboration with the customer - introduction

• Points of contact in preparing an offer
• Understanding the customer - the right questions and creating a context of cooperation
• Voice of customer - customer's wishes and customer requirements
• Critical to Quality & business value - initial consensus in understanding what we offer
• How to ask questions and determine what is worth doing - features, check box ? product features or added value ?

2. Formulating the vision of the project

• Project goal and vision
• Tools and techniques for creating a product/project vision implementations: Canvas model - objectives, business value, benefits, costs

3. Effective communication- an introduction to aspects of effective communication

• Customer communication process
• Effective communication and feedback model in collaboration
• Thinking styles and action styles in interaction with customers
• Communication conflicts and communication between styles - Why do we not always understand customers and how to change?
• Tools and techniques for effective communication in customer interactions
• "In the customer's shoes"- "being in a different style of communication" - De Bono hats.

4. Identification of business value in interaction with the customer implementation project

• Who is the customer and why you should identify end users - personalization as a basis for understanding customer needs
• Identifying customer requirements based on goals and benefits
• Identifying customer requirements based on process - check lists
• Identification of customer requirements based on deliverables of the project - check lists
• Defining acceptance criteria - how do we know, that the customer's needs will be met - check lists
• Prioritization of customer requirements as a basis for effective organization of the implementation project

5. Project organization

• Planning the project organization structure - stages and products of project stages
• Planning work with business value, requirements, tasks

6. Decomposition of project deliverables, scheduling

• Decomposition of project products into tasks and creation of schedules

7. Project estimation and pricing

• Cost categories in IT projects
• ROI (return on investment) and TCO (total cost of maintenance)
• Charges in projects
• Estimation / pricing techniques

8. Preparation of materials for bid / contract / project - Project charter as an example of substantive input

9. Refinement - summary of the workshop

• workshop: summary of the training in the SSC formula using facilitation techniques
• Start - what I will implement as a new best practice
• Stop - what I will stop
• Continue - what I will continue to apply