- Basic understanding of organizational structure
Audience
- Managers
- Department head
- Supervisors
Professional and Collaborative Management for Public Institutions refers to a leadership and management approach specifically tailored for the unique operational and ethical environment of public institutions.
This instructor-led, live training (online or onsite) is aimed at intermediate-level managers who wish to strengthen leadership, collaboration, and ethical practices in a public administration context.
By the end of this training, participants will be able to:
- Apply ethical principles and follow protocols in their professional roles.
- Collaborate effectively across departments, fostering teamwork and cooperation.
- Deliver high-quality inter-area customer service, enhancing public service delivery.
- Use emotional intelligence to manage relationships and navigate workplace challenges.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Introduction to Work Ethics and Protocol
- Definition and importance of ethics and protocol in public institutions
- Ethical decision-making frameworks
- Codes of conduct and accountability in the public sector
- Handling ethical dilemmas and conflicts of interest
Aligning Ethics with Public Service Values
- Public administration values: transparency, integrity, and impartiality
- Embedding ethical principles into day-to-day operations
- Case studies of exemplary public service behavior
Protocol for Public Servants
- Protocol in meetings and official events
- Managing internal and external communication with professionalism
- Cultural and situational awareness in official functions
Developing Emotional Intelligence for Managers
- Understanding the components of emotional intelligence (EQ)
- Self-awareness, self-regulation, motivation, empathy, and social skills
- Practical exercises: Self-assessment of EQ and improvement strategies
Collaboration Between Co-workers
- Fostering trust and building team synergy across departments
- Techniques for effective inter-departmental communication
- Managing and resolving conflicts constructively
- Group activities: Collaborative problem-solving exercises
Delivering Excellence in Inter-area Customer Service
- Defining internal customer service in public institutions
- Best practices for seamless inter-area collaboration and service delivery
- Setting service standards and measuring outcomes
- Case discussions: Successful inter-departmental service models
Action Plan for Public Servants
- Crafting individual development plans for continuous improvement
- Establishing personal and team goals aligned with public service excellence
- Group exercise: Action planning for implementation in their roles
Summary and Next Steps