Software Usability Testing: Live Workshop

• An understanding of user requirements concepts
• A discerning eye for software goodness and software inadequacies, from an end-user perspective
• Programming and testing experience are NOT required

Usability testing is a technique for evaluating a software product or system by testing it on users to directly observe how they interact with it.

The workshop begins with an introduction to usability testing, what it is and how it is used by companies to promote good software design and development. The language is non-technical and the learning is practical and hands-on, with a focus on end-users, their requirements, way of thinking and way of interacting with the system.

By the end of this training, participants will know how to:

• Determine the most suitable usability test approach based on a product's unique characteristics and its stage in the development cycle.
• Develop a usability test plan.
• Recruit, evaluate and manage testers.
• Write, assign, and moderate usability test tasks that produce the biggest impact for end-users and the business.
• Collect, analyze and report test results.
• Communicate and collaborate effectively with business managers, developers and QA teams on the significance and actions needed for delivering an end product that not only works but works well and provides the intended user experience.

Audience

• Product owners and managers
• QA managers
• Manual testers
• Internal users of a software product or system

Format of the course

• A interactive, instructor-led workshop with lots of activities and hands-on practice.

Notes

• The case studies and software samples used in this workshop are pre-arranged by the instructor. To customize the materials, please contact us in advance.

Introduction

• The need for usability testing

Defining Your Test Strategy

• Resources, timing and focus

Organizing the Test Team

• Recruitment and management

Writing Your First Test Task

• Scenarios and presentation

Choosing the Environment

• Remote testing vs on-site testing

Moderating Your Usability Tests

• Moderated vs unmoderated
• "Thinking aloud" usability test

Analyzing the Results of Your Tests

• Statistics and surveys
• Measuring satisfaction

Revisiting Your Test Tasks

• Questioning initial assumptions
• Regrouping and revising

Reporting the Results of Your Tests

Standardizing Your Usability Tests

• International standards
• Using and adapting standardized forms and templates

Communicating and Collaborating on Usability Testing across Teams

Closing Remarks