Supply Quality Management

• Experience in Supplier Management

Audience

• Supplier Management Personnel
• Supplier Relationship Managers
• Quality Managers
• Audit Managers
• Quality Analysts
• Outsourcing Managers
• Vendor Development Managers
• ISO Compliance Managers

"Supplier quality" refers to a supplier's ability to deliver goods and services to customers in a satisfactory manner. "Supplier quality management" refers to the tools and processes used to manage supplier quality.

This instructor-led, live training (online or onsite) is aimed at supply managers and personnel who wish to adopt a quality-centric approach to managing suppliers.

By the end of this training, participants will be able to:

• Adopt a proactive and collaborative approach for enhancing supplier quality.
• Clearly define and communicate supply specifications and requirements.
• Explore different Supplier Quality Management Systems (QMS) and apply an analytical approach to choose the most suitable one.
• Use a QMS system to continuously monitor, inspect and audit supply chains.
• Ensure that suppliers provide the highest quality products and services.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction

Overview of the Supplier Quality Management Cycle

Reviewing the Product Life Cycle

Reviewing the Product, Product Design, and Materials Requirements

Reviewing Operating Funds and Budgets

Selecting a Supplier

Cultural Considerations (Local and International Suppliers)

The Impact of Supplier Internal Policies, Government Regulations, Compliance, etc.

Negotiation Strategies (Price, Duration, Exclusivity, etc.)

Managing Contracts and Other Legal Matters

Managing the Supplier Relationship (Trust and Partnership)

Selecting Secondary Suppliers

The Supplier Quality Management Process

Evaluating Supplier Quality Management Systems (QMS)

Implementing and Managing a QMS

Evaluating Purchase Price and Transaction Costs

Dealing with Price Changes ("Cost Out" vs “Price Down”)

Managing Supplier Communication and Engagement

Tools and Processes for Monitoring and Evaluating Supplier Performance

Resolving Problems in Performance, Communication, etc.

Switching Suppliers

Standards and Certification

Future Trends in Supply Quality Management

Summary and Conclusion