Oracle Communications Billing and Revenue Management (BRM)

• Basic understanding of Oracle applications
• Familiarity with billing and revenue management processes

Audience

• Billing managers
• Revenue managers
• System administrators
• Business analysts

Oracle Communications Billing and Revenue Management (BRM) is a comprehensive, integrated software solution designed to manage the complex billing and revenue processes for communication service providers (CSPs).

This instructor-led, live training (online or onsite) is aimed at intermediate-level billing and revenue managers who wish to effectively manage and optimize their billing and revenue operations using Oracle's powerful tools and features.

By the end of this training, participants will be able to:

• Understand the fundamentals of Oracle communications billing and revenue management (BRM).
• Learn how to configure and manage billing processes.
• Gain proficiency in using Oracle BRM for revenue management.
• Explore advanced features for optimizing billing and revenue operations.
• Develop skills in reporting and analytics for billing and revenue management.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction to Oracle Communications Billing and Revenue Management

• What is billing and revenue management?
• Importance of billing and revenue management in business
• Overview of Oracle BRM
• Navigating Oracle BRM
• Setting up users and roles

Billing Process Management

• Types of billing processes
• Lifecycle of a billing process
• Configuring billing parameters
• Managing billing processes
• Payment processing
• Automation and workflow

Revenue Management

• Understanding revenue streams
• Importance of revenue management in telecom
• Pricing and rating
• Managing revenue streams
• Understanding revenue recognition principles
• Implementing revenue recognition policies
• Using reports to track revenue performance
• Creating custom reports and dashboards

Advanced Features and Optimization

• Managing customer accounts and profiles
• Handling customer queries and issues
• Defining and managing products and services
• Configuring product catalogs and bundles
• Integrating Oracle BRM with ERP and CRM systems
• Ensuring seamless data flow between systems
• Ensuring data security in billing and revenue management
• Complying with industry standards and regulations
• Performance optimization

Customization and Best Practices

• Customizing user interfaces and workflows
• Extending functionality with add-ons and plugins
• Implementing best practices for billing and revenue operations
• Common issues and solutions
• Accessing Oracle support resources

Summary and Next Steps