ArcGIS Enterprise for Technical Support

• Basic understanding of GIS Concepts
• Basic knowledge of IT infrastructure

Audience

• IT support personnel
• GIS administrators
• Technical support staff

ArcGIS Enterprise is a comprehensive GIS platform designed by Esri for deploying GIS infrastructure on-premises or in the cloud. It enables organizations to manage, analyze, and share geographic information and maps across various departments and with the public.

This instructor-led, live training (online or onsite) is aimed at beginner-level IT support personnel who wish to provide robust support for ArcGIS Enterprise, addressing any anomalies or failures effectively.

By the end of this training, participants will be able to:

• Understand the architecture and components of ArcGIS Enterprise.
• Learn to install, configure, and manage ArcGIS Enterprise.
• Gain skills in troubleshooting and resolving common issues.
• Develop proficiency in monitoring and maintaining ArcGIS Enterprise environments.
• Master the techniques for backup, recovery, and performance optimization.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction to ArcGIS Enterprise

• Overview of ArcGIS Enterprise
• Key components
• Use cases and benefits

System Requirements and Installation

• Hardware and software requirements
• Pre-installation checklist
• Installation process
• Post-installation configuration

Configuration and Management

• Configuring ArcGIS Server
• Configuring Portal for ArcGIS
• Configuring ArcGIS Data Store

Troubleshooting and Issue Resolution

• Identifying and diagnosing common issues
• Troubleshooting tools and techniques
• Service performance issues
• Server connectivity problems
• Log file analysis
• Portal access and login issues
• Content synchronization problems
• Error messages and solutions

Monitoring and Maintenance

• Monitoring tools and dashboards
• Key performance indicators
• Regular monitoring tasks
• Performance optimization techniques
• Load balancing and scalability
• Best practices for high availability

Backup and Recovery

• Backup strategies and tools
• Recovery procedures
• Disaster recovery planning

Advanced Topics and Best Practices

• Customizing the portal interface
• Advanced security settings
• Scripting and automation
• Real-world examples of ArcGIS Enterprise implementations
• Lessons learned and best practices

Summary and Next Steps