- Basic understanding of business processes
- Experience with problem-solving or decision-making in an organizational setting
Audience
- Business professionals
- Quality assurance teams
- Project managers and process improvement specialists
Root Cause Analysis (RCA) is a structured approach to identifying the underlying causes of problems to implement effective solutions and prevent recurrence.
This instructor-led, live training (online or onsite) is aimed at intermediate-level professionals who wish to develop a systematic approach to identifying, analyzing, and resolving problems using RCA methodologies.
By the end of this training, participants will be able to:
- Understand essential concepts of RCA and continuous improvement cycles.
- Apply different RCA tools to identify the root cause of problems.
- Develop and implement effective problem-solving strategies.
- Integrate RCA into organizational improvement and prevention efforts.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Introduction to Root Cause Analysis (RCA)
- Definition and importance of RCA
- Types of problems RCA can address
- Overview of the continuous improvement cycle
Key Foundations of RCA
- Understanding cause-and-effect relationships
- Common RCA methodologies and frameworks
- Steps in the RCA process
Basic Root Cause Analysis Tools
- 5 Whys Technique: Identifying underlying causes
- Ishikawa (Fishbone) Diagram: Categorizing potential causes
- Pareto Analysis: Prioritizing issues based on impact
Advanced RCA Techniques
- Failure Mode and Effects Analysis (FMEA): Identifying potential failures
- Fault Tree Analysis (FTA): Systematic failure investigation
- Cause and Effect Matrix: Prioritizing solutions based on impact
Applying RCA in Real-World Scenarios
- Case studies and hands-on exercises
- Identifying root causes in business processes
- Developing actionable solutions
Implementing Corrective and Preventive Actions (CAPA)
- Developing corrective action plans
- Establishing preventive measures
- Monitoring and evaluating effectiveness
Prevention and Continuous Improvement
- Proactive problem identification techniques
- Monitoring and sustaining improvements
- Embedding RCA into organizational culture
Summary and Next Steps
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