- 對業務流程的基本了解
- 在組織環境中解決問題或決策的經驗
觀眾
- Business專業人員
- 質量保證團隊
- 項目經理和流程改進專家
根本原因分析 (RCA) 是一种结构化的方法，旨在识别问题的根本原因，以实施有效的解决方案并防止问题复发。
此培训由讲师主导，提供在线或现场培训，旨在帮助希望利用 RCA 方法论制定系统化方法的中级专业人员识别、分析和解决问题。
培训结束时，参与者将能够：
- 了解 RCA 和持续改进周期的基本概念。
- 应用不同的 RCA 工具识别问题的根本原因。
- 制定和实施有效的问题解决策略。
- 将 RCA 整合到组织的改进和预防工作中。
课程格式
- 互动讲座和讨论。
- 大量练习和实践。
- 在现场实验室环境中动手实施。
课程定制选项
- 如需请求定制培训，请联系我们安排。
根本原因分析（RCA）概述
- RCA的定义和重要性
- RCA可以解决的问题类型
- 持续改进周期的概述
RCA的关键基础
- 了解因果关系
- 常见的RCA方法论和框架
- RCA过程中的步骤
基本的根本原因分析工具
- 5个为什么技术：识别潜在原因
- Ishikawa（Fishbone）图：对潜在原因进行分类
- 帕累托分析：根据影响对问题进行优先级排序
高级RCA技术
- 失效模式及效应分析（FMEA）：识别潜在失效
- 故障树分析（FTA）：对系统进行系统的故障调查
- 因果关系Matrix：根据影响优先考虑解决方案
在现实世界场景中应用RCA
- 案例研究和动手练习
- 识别业务流程中的根本原因
- 制定可行的解决方案
实施纠正和预防措施（CAPA）
- 制定纠正措施计划
- 建立预防措施
- 监控和评估有效性
预防和持续改进
- 主动问题识别技术
- 监控和维持改进
- 将RCA嵌入组织文化
总结和结论
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