Microsoft 365 Copilot for Government Use: Efficiency, Communication, and Insight

• An understanding of Microsoft 365 applications (Word, Outlook, Excel, etc.)
• Familiarity with common public sector tasks such as reporting, communication, and documentation
• No prior experience with AI or Copilot required

Audience

• Government staff using Microsoft Office in daily operations
• Administrative teams handling communication, documentation, and reporting
• Policy and program staff seeking to improve productivity with AI assistance

Microsoft 365 Copilot is an AI-powered assistant embedded into familiar Microsoft tools to enhance content creation, automate routine tasks, and provide smart insights.

This instructor-led, live training (online or onsite) is aimed at public sector employees with limited or no prior experience using AI tools who wish to use Microsoft 365 Copilot to enhance communication, streamline document work, and extract insights more efficiently from data and meetings.

By the end of this training, participants will be able to:

• Use Copilot in Word, Excel, and Outlook to draft, analyze, and improve communications.
• Automate repetitive documentation and summarization tasks across Microsoft 365 apps.
• Generate insights from meeting notes, spreadsheets, and written reports.
• Follow responsible use guidelines for Copilot in a public sector context.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Microsoft 365 Copilot in sample government scenarios.
• Guided exercises focused on communication, reporting, and meeting productivity.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

Introduction to Copilot in the Public Sector

• What Microsoft 365 Copilot is and how it works
• Public sector use cases for AI in Microsoft apps
• Understanding Copilot’s data sources and security boundaries

Working with Documents in Word

• Drafting policy memos, letters, and reports
• Rewriting, summarizing, and clarifying language
• Creating structured content from bullet points or tables

Email and Calendar Assistance in Outlook

• Composing and responding to emails faster with Copilot
• Scheduling meetings and drafting follow-up notes
• Summarizing long email threads and highlighting key points

Data and Reporting Tasks in Excel

• Explaining complex spreadsheets in plain language
• Generating charts, summaries, and visual insights
• Using Copilot to spot trends or answer questions

Copilot in Meetings and Presentations

• Generating meeting summaries and action items in Teams
• Creating presentation drafts in PowerPoint from brief notes
• Converting transcripts into briefs or reports

Prompting Strategies and Custom Scenarios

• Writing effective prompts for consistent results
• Adapting prompts for your department’s tone and needs
• Reusing prompt templates for recurring tasks

Responsible Use in Government Contexts

• Confidentiality, oversight, and appropriate use
• Internal policy alignment and IT governance
• Building trust with ethical AI use in public service

Summary and Next Steps