Google Gemini AI for Transformative Customer Service

• An understanding of customer service principles
• Experience with customer relationship management (CRM) systems
• Data analysis experience

Audience

• Customer service managers
• Customer experience specialists
• Operational managers

Google Gemini AI is a versatile tool designed to revolutionize customer service interactions by leveraging advanced machine learning algorithms. It enhances real-time communication across various platforms such as live chat, email support, and social media engagement. By automating routine tasks and providing actionable insights from customer data, Google Gemini AI significantly improves the overall customer experience and operational efficiency.

This instructor-led, live training (online or onsite) is aimed at intermediate-level customer service professionals who wish to implement Google Gemini AI in their customer service operations.

By the end of this training, participants will be able to:

• Understand the impact of AI on customer service.
• Set up Google Gemini AI to automate and personalize customer interactions.
• Utilize text-to-text and image-to-text transformations to improve service efficiency.
• Develop AI-driven strategies for real-time customer feedback analysis.
• Explore advanced features to create a seamless customer service experience.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction to AI in Customer Service

• The role of AI in modern customer service
• Overview of Google Gemini AI capabilities

Setting Up Google Gemini for Customer Interactions

• Technical setup for Gemini AI
• Integrating Gemini AI with customer service platforms

Automating Customer Support with Gemini AI

• Designing AI-driven response systems
• Training Gemini AI on company-specific data

Enhancing Customer Engagement

• Personalizing customer interactions with AI
• Using Gemini AI for customer sentiment analysis

Analyzing Customer Feedback with Gemini AI

• Gathering insights from customer interactions
• Improving products and services based on AI analysis
• Identifing trends and patterns in customer behavior

Case Studies and Best Practices

• Success stories of AI in customer service
• Ethical considerations and maintaining human touch

Project - Implementing Gemini AI Chatbot

• Building a chatbot using Gemini AI
• Testing and deploying the chatbot

Conclusion and Future Trends

• Recap of key learnings
• The future of AI in customer service