Course Code: kulti
Duration: 14 hours
Prerequisites:

该课程是通用的，不需要专业知识

Overview:

培训的目的和目的 培训面向所有在专业工作中与不同文化代表打交道的人。该培训既面向打算（或已经）与外国合作伙伴建立业务联系、谈判、销售和推广其产品的人，也面向在波兰当地与外国人合作的人。各行各业的代表都可以参加培训，无论年龄或管理水平如何。根据需求，培训可以针对特定领域的高级群体进行调整，并涉及特定地区或国家（例如斯堪的纳维亚国家、阿拉伯国家等）。培训是开放的，但如有必要，可以关闭并针对特定的公司/人群。

Course Outline:

1. 沟通问题介绍

  • 沟通过程及其阶段
  • 语言和非语言交流的重要性
  • 有效沟通的技术和工具。
  • 直接沟通和通过媒体沟通：电话、电子邮件、通讯员

2. 有效沟通的原则是组织内有效联系的基本要素

  • 对自己的沟通方式进行自我分析
  • 沟通中的错误，纠正和避免
  • 沟通障碍
  • 建立人际交往的阶段

3. 有效的对话

  • 塑造自己作为信息发送者和接收者的形象
  • 果断地回应反对、批评和赞美
  • 识别和绕过沟通障碍，积极倾听作为有效沟通的工具  识别和应对干扰听力和理解言语的因素
  • 提问的艺术
  • 施加影响的心理机制和技巧

4. 交际的跨文化方面

  • Proxiymics 的基础知识 – 通信距离
  • 在跨文化接触中制定信息
  • 自我表达和跨文化感知
  • 信息的文化阅读
  • 日常沟通和谈判中的文化态度
  • 文化决策

5. 跨文化交际的基本原则

  • 以接触为导向的文化
  • 以原则为导向的文化
  • 支持合作伙伴和交易的文化
  • 礼仪和非礼仪文化
  • 单色和多时培养物
  • “a”总是意味着“a”吗？-与特定文化代表交流时隐藏的假设和不言而喻的期望

6. “承包商服务手册”——该做什么、不该做什么和完全“失礼”

  • 西欧文化（德国、法国、意大利）
  • 前苏联国家的文化
  • 美国文化

7. 总结

Sites Published:

United Arab Emirates - Cross-cultural differences in teamwork

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中国 - Cross-cultural differences in teamwork

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澳門 - Cross-cultural differences in teamwork

台灣 - Różnice międzykulturowe w pracy zespołowej

USA - Cross-cultural differences in teamwork

Österreich - Cross-cultural differences in teamwork

Schweiz - Cross-cultural differences in teamwork

Deutschland - Cross-cultural differences in teamwork

Czech Republic - Cross-cultural differences in teamwork

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Finland - Cross-cultural differences in teamwork

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Nederland - Cross-cultural differences in teamwork

Norway - Cross-cultural differences in teamwork

Portugal - Cross-cultural differences in teamwork

România - Cross-cultural differences in teamwork

Sverige - Cross-cultural differences in teamwork

Türkiye - Cross-cultural differences in teamwork

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Belgique - Cross-cultural differences in teamwork

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日本 - Cross-cultural differences in teamwork

Australia - Cross-cultural differences in teamwork

Malaysia - Cross-cultural differences in teamwork

New Zealand - Cross-cultural differences in teamwork

Philippines - Cross-cultural differences in teamwork

Singapore - Cross-cultural differences in teamwork

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Vietnam - Cross-cultural differences in teamwork

India - Cross-cultural differences in teamwork

Argentina - Cross-cultural differences in teamwork

Chile - Cross-cultural differences in teamwork

Costa Rica - Cross-cultural differences in teamwork

Ecuador - Cross-cultural differences in teamwork

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Colombia - Cross-cultural differences in teamwork

México - Cross-cultural differences in teamwork

Panama - Cross-cultural differences in teamwork

Peru - Cross-cultural differences in teamwork

Uruguay - Cross-cultural differences in teamwork

Venezuela - Cross-cultural differences in teamwork

Polska - Różnice międzykulturowe w pracy zespołowej

United Kingdom - Cross-cultural differences in teamwork

South Korea - Cross-cultural differences in teamwork

Pakistan - Cross-cultural differences in teamwork

Sri Lanka - Cross-cultural differences in teamwork

Bulgaria - Cross-cultural differences in teamwork

Bolivia - Cross-cultural differences in teamwork

Indonesia - Cross-cultural differences in teamwork

Kazakhstan - Cross-cultural differences in teamwork

Moldova - Cross-cultural differences in teamwork

Morocco - Cross-cultural differences in teamwork

Tunisia - Cross-cultural differences in teamwork

Kuwait - Cross-cultural differences in teamwork

Oman - Cross-cultural differences in teamwork

Slovakia - Cross-cultural differences in teamwork

Kenya - Cross-cultural differences in teamwork

Nigeria - Cross-cultural differences in teamwork

Botswana - Cross-cultural differences in teamwork

Slovenia - Cross-cultural differences in teamwork

Croatia - Cross-cultural differences in teamwork

Serbia - Cross-cultural differences in teamwork

Bhutan - Cross-cultural differences in teamwork

Nepal - Cross-cultural differences in teamwork

Uzbekistan - Cross-cultural differences in teamwork