Course Code: kulti
Duration: 14 hours
Prerequisites:

該課程是通用的，不需要專業知識

Overview:

培訓的目的和目的 培訓面向所有在專業工作中與不同文化代表打交道的人。該培訓既面向打算（或已經）與外國合作夥伴建立業務聯繫、談判、銷售和推廣其產品的人，也面向在波蘭當地與外國人合作的人。各行各業的代表都可以參加培訓，無論年齡或管理水準如何。根據需求，培訓可以針對特定領域的高級群體進行調整，並涉及特定地區或國家（例如斯堪的納維亞國家、阿拉伯國家等）。培訓是開放的，但如有必要，可以關閉並針對特定的公司/人群。

Course Outline:

1. 溝通問題介紹

  • 溝通過程及其階段
  • 語言和非語言交流的重要性
  • 有效溝通的技術和工具。
  • 直接溝通和通過媒體溝通：電話、電子郵件、通訊員

2. 有效溝通的原則是組織內有效聯繫的基本要素

  • 對自己的溝通方式進行自我分析
  • 溝通中的錯誤，糾正和避免
  • 溝通障礙
  • 建立人際交往的階段

3. 有效的對話

  • 塑造自己作為資訊發送者和接收者的形象
  • 果斷地回應反對、批評和讚美
  • 識別和繞過溝通障礙，積極傾聽作為有效溝通的工具  識別和應對干擾聽力和理解言語的因素
  • 提問的藝術
  • 施加影響的心理機制和技巧

4. 交際的跨文化方面

  • Proxiymics 的基礎知識 – 通信距離
  • 在跨文化接觸中制定資訊
  • 自我表達和跨文化感知
  • 資訊的文化閱讀
  • 日常溝通和談判中的文化態度
  • 文化決策

5. 跨文化交際的基本原則

  • 以接觸為導向的文化
  • 以原則為導向的文化
  • 支持合作夥伴和交易的文化
  • 禮儀和非禮儀文化
  • 單色和多時培養物
  • “a”總是意味著“a”嗎？-與特定文化代表交流時隱藏的假設和不言而喻的期望

6. “承包商服務手冊”——該做什麼、不該做什麼和完全“失禮”

  • 西歐文化（德國、法國、義大利）
  • 前蘇聯國家的文化
  • 美國文化

7. 總結

Sites Published:

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