Lean Services: Lean Management For The Service Industry ( leanservices | 14 hours )

Prerequisites:
  • 希望在组织内培养人才、提高效率和消除浪费。

观众

  • Business 经理
Overview:

Lean Management是关注客户,开发和维护系统和流程,为客户提供价值。 Lean服务是精益概念在服务运营中的应用。

在以讲师为主导的现场培训(现场或远程)中,参与者将学习如何在自己的组织中应用Lean原则和实践,并建立持续改进的文化。

此交互式培训使用实施Lean系统和流程所需的工具,指标和方法,将案例活动和讨论与实时实践练习相结合。此外,这种培训旨在灌输Lean思想的思维方式。

课程形式

  • 部分讲座,部分讨论,练习和动手练习
Course Outline:

介绍

  • Lean的历史:丰田生产体制
  • Lean 制造与精益服务运营

Lean 思考

  • 组织人类活动

Lean的五大原则

  • 价值
  • 价值流
  • 完美

废物的种类

  • 有形废物与无形废物
  • 工作中的增值活动与非增值活动
  • 服务运营中的八种废物
  • 使用错误的指标来衡量浪费

衡量绩效

  • 观察过程
  • 了解 KPI 的关键方面
  • 时间是一个关键因素

系统思维

  • 面向未来的管理
  • 戴明在服务业中的系统思维

让企业为 Lean 做好准备

  • Lean 流程
  • 持续改进周期
  • 重新调整指标
  • 克服阻力
  • 试点项目

在组织中实施 Lean

  • 组织团队
  • 应用技术和工具
  • 培养人才和合作伙伴
  • 使用看板跟踪工作
  • Kaizen 工作坊

流程图

  • 使用工作流图
  • 从订单到交货的周期

价值流图

  • Lean 尺寸
  • 创建当前和未来的状态图

价值流分析

  • 5 S 方法论
  • 准时制
  • 内置质量

促进 Lean 整个企业的思维

  • 工具 + 文化变革
  • 辅导
  • 建立沟通和反馈渠道
  • 注重长期学习
  • 数据驱动

评估 Lean 的结果

  • Lean 成熟度矩阵
  • 跟踪性能
  • 与其他公司进行基准比较

培养 Lean 领导者

  • 建立 Lean 领导团队
  • 建立继任制度

免费方法

  • 敏捷和 Scrum
  • 六西格玛

闭幕致辞

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