Lean Services: Lean Management For The Service Industry ( leanservices | 14 hours )

Prerequisites:
  • 希望在組織內培養人才、提高效率和消除浪費。

觀眾

  • Business 經理
Overview:

Lean Management是關注客戶,開發和維護系統和流程,為客戶提供價值。 Lean服務是精益概念在服務運營中的應用。

在以講師為主導的現場培訓(現場或遠程)中,參與者將學習如何在自己的組織中應用Lean原則和實踐,並建立持續改進的文化。

此交互式培訓使用實施Lean系統和流程所需的工具,指標和方法,將案例活動和討論與實時實踐練習相結合。此外,這種培訓旨在灌輸Lean思想的思維方式。

課程形式

  • 部分講座,部分討論,練習和動手練習
Course Outline:

介紹

  • Lean的歷史:豐田生產體制
  • Lean 製造與精益服務運營

Lean 思考

  • 組織人類活動

Lean的五大原則

  • 價值
  • 價值流
  • 完美

廢物的種類

  • 有形廢物與無形廢物
  • 工作中的增值活動與非增值活動
  • 服務運營中的八種廢物
  • 使用錯誤的指標來衡量浪費

衡量績效

  • 觀察過程
  • 瞭解 KPI 的關鍵方面
  • 時間是一個關鍵因素

系統思維

  • 面向未來的管理
  • 戴明在服務業中的系統思維

讓企業為 Lean 做好準備

  • Lean 流程
  • 持續改進週期
  • 重新調整指標
  • 克服阻力
  • 試點專案

在組織中實施 Lean

  • 組織團隊
  • 應用技術和工具
  • 培養人才和合作夥伴
  • 使用看板跟蹤工作
  • Kaizen 工作坊

流程圖

  • 使用工作流圖
  • 從訂單到交貨的週期

價值流圖

  • Lean 尺寸
  • 創建當前和未來的狀態圖

價值流分析

  • 5 S 方法論
  • 準時制
  • 內置品質

促進 Lean 整個企業的思維

  • 工具 + 文化變革
  • 輔導
  • 建立溝通和反饋管道
  • 注重長期學習
  • 數據驅動

評估 Lean 的結果

  • Lean 成熟度矩陣
  • 跟蹤性能
  • 與其他公司進行基準比較

培養 Lean 領導者

  • 建立 Lean 領導團隊
  • 建立繼任制度

免費方法

  • 敏捷和 Scrum
  • 六西格瑪

閉幕致辭

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