Robotic Process Automation (RPA) with NICE

• General understanding of business processes and office workflows.
• Some technical background.
• An understanding programming concepts is helpful but not necessary.

Audience

• Business Analysts
• Business Process Professionals
• Engineers

Robotic Process Automation (RPA) refers to software that helps automate tedious desktop tasks, such as routine, schedule-based work that requires little subjective analysis or human decision-making. Some examples include filling out forms, performing calculations and processing orders. These tasks tend to be error-prone and time-consuming, and often impact employee moral in a negative way.

NICE Robotic Automation is an RPA solution that allows menial tasks to be handled by a 'robotic workforce' who is able to complete such clerical tasks quickly, accurately, on-time and at reduced costs. This frees employees to focus on high-value, creative, critical-thinking work.

In this instructor-led, live training (onsite or remote), participants will learn what RPA is and how it can be implemented within an organization. Different RPA tools and approaches are examined, then hands-on implementation exercises are carried out in a simulated front and back office setting using NICE Robotic Automation.

By the end of this training, participants will be able to:

• Evaluate and select which processes and workflow are most appropriate for RPA.
• Automate select cases of repetitive, time-intensive manual processes.
• Configure and monitor Nice Robotic Automation in a production setting.
• Present proposal and feedback on RPA results to management.
• Scale an RPA system to match growing needs.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Note

• This is NOT a certification training. NobleProg is not affiliated with Nice and does not offer this training on behalf of Nice. To learn more about certification training options, please visit: https://www.nice.com
• To request a customized training for this course, please contact us to arrange.

Introduction

Understanding RPA

• Difference between RPA and traditional automation
• Automating end-to-end processes with RPA
• Consequences of RPA on workforce and employee morale

Benefits of RPA

• Acceleration of work completion
• Continuous availability
• Accuracy and compliance
• Cost reduction

Cases study

• RPA in banking: Automating loan processing tasks

RPA Tools and Vendors

• NICE, Blue Prism, UIPath, OpenSpan, etc.

Developing an RPA strategy

• Locating the most error-prone, time consuming office tasks
• Defining the scope of RPA initiative
• Calculating the ROI
• Impact analysis

Different approaches to RPA

• Unattended vs Attended Intervention
• Desktop Automation
• Desktop Analytics

Case study

• RPA in healthcare

Overview of NICE features and capabilities

• Natural language processing engine
• Advanced OCR capabilities (recognition of 200 different languages)
• Advanced analytics of structured and unstructured data

Hands-on with NICE Robotic Automation

• Account set up and licensing
• Setup and configuration

Automating Routine Desktop Activities (Front-end)

• Launching applications automatically
• Controlling the mouse
• Filling out forms and templates
• Copy/pasting

Automating Routine Back-office Activities

• Performing Calculations
• Processing a claim
• Processing scanned documents
• Upselling products and services

Integrating NICE with Existing Systems

• CRM
• Billing system
• Citrix applications
• Custom applications

Managing NICE

• Monitoring and managing task queues and process execution
• Generating reports on system performance

Case study

• RPA in the Insurance Sector

Scaling NICE

• Estimating resource needs availability
• Adding robots during peak times

Troubleshooting NICE

• Debugging the system
• Restarting the robot client in the event of failure

Evaluating the results

• Assessing efficiency gains
• Assessing the human impact

Expanding NICE

• Open-source SDK

Developments in Robotic Process Automation

• Cognitive Robotic Automation

Closing Remarks

• The future of the 'virtual workforce'