- 基本熟悉工作場所的挑戰和場景
- 對協作解決問題的技術持開放態度
觀眾
- 行政人員
- 運營人員
- 團隊領導和經理
Design Thinking 是一種以使用者為中心的方法，利用創造力和創新來解決複雜問題。
這種由講師指導的現場培訓（在線或現場）面向希望通過遊戲化技術解決日常工作場所挑戰的初級到中級參與者。
在本次培訓結束時，參與者將能夠：
- 理解 Design Thinking 的原則及其在解決問題中的應用。
- 結合遊戲化技術來促進參與和創新。
- 為常見的工作場所問題制定創造性和實用的解決方案。
- 跨團隊有效協作以實施解決問題的策略。
- 應用反覆運算方法，通過反饋和實驗來優化解決方案。
課程形式
- 互動講座和討論。
- 大量的練習和練習。
- 在即時實驗室環境中動手實施。
課程自定義選項
- 要申請本課程的定製培訓，請聯繫我們進行安排。
介紹 Design Thinking
- Design Thinking 方法概述
- 關鍵階段：同理心、定義、構思、原型和測試
- 瞭解與管理和運營挑戰的相關性
遊戲化基礎知識
- 遊戲化及其原則簡介
- 遊戲化與遊戲設計：主要區別
- 探索將問題解決遊戲化的工具和技術
同理心和問題定義
- 識別利益相關者的需求和痛點
- 使用遊戲化練習收集見解
- 制定清晰且可操作的問題陳述
創意生成和遊戲化
- 創新解決方案的頭腦風暴技術
- 使用遊戲化釋放創造力
- 通過團隊挑戰進行協作構思
原型設計和測試
- 構建低保真原型以應對工作場所挑戰
- 用於評估解決方案的遊戲化測試場景
- 基於反饋的反覆運算優化
實施策略
- 在實際環境中規劃和執行解決方案
- 通過參與克服對變革的阻力
- 衡量已實施解決方案的影響
遊戲化展示
- 通過遊戲化的故事講述來展示解決方案
- 同行反饋和協作改進
- 維持遊戲化方法的最佳實踐
總結和後續步驟
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