BPM for Managers and Analysts Overview

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Audience:

Managers who want to make decisions related to BPM, Business Consultants, Business Analysts, Business Process Engineers, System Analysts, Anyone who is involved in analysing and planning Business Processes.

Course Goals:

• How to increase productivity and effectiveness
• How to increase business process compliance and governance
• How to make a business process more agile and enable it for a change
• How to increase ability to scale best practices across a changing organization
• How to improve communication, cooperation, coordination between teams
• How to improve visibility of process pipeline
• How to make operational forecasts more accurate
• How to increase process throughput
• How to minimize cost of inputs by leading the process actors through the process, and reduce high quality, expensive staff
• How to make new hire ramp-up faster, by making new hires following the business process documentation

Understanding Business Processes

• What is a business process
• Types of business processes
• Unified Modelling Language (UML)
• Business Process Modelling (BPMN)
• Use Cases
• An Incremental Process for Modelling

Process Improvement Life Cycle

• Putting the team together
• Integration with the development Life Cycle
• The process improvement Life Cycle and Radical vs. incremental improvement

Defining Business Processes

• Business Use Case Diagrams
• Business Use Cases and Business Actors
• Modelling Hi-level and Group Processes
• Business Process Modelling Workshop (case study)

Mapping into System Requirements

• System Use Cases
• Mapping Actors and Use Cases
• Mapping Activities
• Mapping Business Scenarios
• Mapping Business Workers
• Mapping the Business Entity Model
• Mapping Workshop

Preliminary Process Assessment

• External factors
• Identifying core and supporting processes
• Setting up improvement targets
• Identifying customers and stakeholders

Business Process Models

• Pros and cons of different modelling techniques
• Process model components
• Intro to use case scenarios
• Business objects
• Mapping the workflow

Modelling Current Processes

• Interviews and focus groups
• Modelling conditions, triggers, events and business rules
• Levels of abstractions
• Modelling tips and techniques
• Knowing when to stop

Quantifying Processes

• Deciding what and how much to measure
• Measuring customer satisfaction
• Measuring performance
• Measuring efficiency
• Analysing Current Processes

Analysing activities

• Identifying value-added activities
• Analysing workflow patterns and constraints
• Dynamic analysis - simulation
• Identifying areas of improvement
• Modelling New Process

Generating new ideas

• Documenting alternatives
• Integrating performance measurement mechanisms
• Capturing and representing process knowledge
• Managing the modelling process

Putting the New Business Process Models to Work

• Mapping to systems requirements
• Policies and procedures manuals
• Models as tools for change management
• Process management

Selecting Methods/Tools

• Method evaluation and selection and customization
• Modelling and simulation tools
• Workflow management tools
• Intranets and Extranets
• Process and knowledge management tools