Business Process Management

None

It is a course that positions itself in the midst of administration and Information Technology, incorporating tools and techniques for designing, implementing, controlling and analyzing Operational Business Processes - This usually involves individuals, organizations and software applications.
This course contains practical assignments, participants will be introduced to topics during theory classes and these will be accompanied by practical exercises.

What will you learn?
1. The Basics of BPM
2. BPM Implementation Strategies
3. Process modeling, analysis and design
4. Governance and business strategies
5. Modeling a process with BPMN
6. Business rules
 

Introduction

• A Brief History of Process
• The Process Perspective
• Process Management
• Process Modeling Analysis & Design
• Business Process Management Framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

BPM Implementation Strategies

• BPM Value Proposition
• The BPM Community
• Why automate BPM?
• Topology of a SOA reference architecture
• BPM Vendors overview Positioning of BPM tools

Aligning IT and Business

• BPM vs BPMS
• When to choose a BPMS
• IT and business must work hand in hand Matching the right technology to your problem
• Adopting a development model
• Overview of a BPM system
• Terms and concepts

Understanding Basic Concepts and Architecture

• Process Modelling
• Process Analysis
• Process Design
• Components and structure of a BPMS
• Enterprise Process Management Planning
• Key Skills, Roles and Responsibilities

Governance and Business strategy

• The past: data/functions vs objects & services
• The future: core business logic vs process control
• Design implications for Architects
• Alignment of Business and IT
• The Role of Business Stewardship
• The Role of Business Rule Analysts

Modelling a process with BPMN

• The added value of BPMN
• Composability and basic services
• Promoting an incremental and iterative approach
• Why should Use Cases drive the project?
• Declaration of message properties
• Use of correlation sets
• Develop a complex parallel execution of activities
• Designing concurrency
• BPMN implemented by vendors
• Example: Microsoft XLANG

Fault Handling and Exception Management

• Defining Events
• Configuring Timeouts
• Handling Faults
• Catching Exceptions
• Compensation Management

Business Rules

• Motivations for BRs
• Basic Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• New Roles of Business and I/T
• The Business Focus in Business Rules
• When is a BR Approach Appropriate?
• New Aspects for Scoping a BR Project
• Key Elements of a BR Project Plan
• The Role of a BR Pilot
• Overview of Mining BRs from Code

BPM as enabler of SOA: Key components

• Application frontends
• Basic Services
• The value of an ESB
• Using a Repository
• Increased agility for the business
• The BPM Board
• Distributing technology white papers

Controlling & measuring improvement processes

• Managing the repository
• Setup of a quality gateway
• The 4 pillars of success

Metrics

• The context of organizational performance
• What makes a good metric
• Measurement & management hierarchy
• Process management: More than measurements
• Metrics within processes Management roles in measurement
• Management questions to be answered
• Pitfalls of process management efforts

Architecture of a BPM System

• EAI and B2B aspects
• Topology and scalability
• Design tools
• Deployment tools
• Monitoring and management
• The process engine
• Process definition repository

Core BPMS features and Interfaces

• Repository support
• Database support
• BAM
• Human workflow solutions