Conflict Management

Purpose of training:

For all striving to effectively and efficiently deal with conflict situations. Training for people who want to develop their skills in using the conflict in the work of the team who aim to develop the ability to apply strategies, methods and techniques of conflict management.

Benefits of training course:

Using the methods and techniques to solve conflict situations, effective conflict management, effective communication in conflict situations, skillful preparation of the analysis needs of the parties of the conflict and the formulation of the problem, the use of stress management skills, emotional and assertive techniques in resolving such conflicts.

Skills acquired during the training:

• communicate effectively in conflict situations
• identify sources of conflict
• analysis of the needs of the parties to the conflict and the formulation of the problem
• using the methods and techniques to solve conflicts
• to the principles of assertiveness and managing emotions in conflict resolution
• application of the principles of assertive resist tampering
• appropriate behavior in conflict
• implement these stress management, emotional

Training method:

lectures, simulations, case studies, role playing, giving feedback to participants

The nature and types of conflict. Types of conflicts due to the participants

The theory of conflict situations by Lewin.

The main source of conflict.

• resources
• differences in their goals
• interdependence of work
• differences in values ​​or views
• organizational ambiguity

Conflicts of functional and dysfunctional

Distortion of perception occurring in conflict

The dynamics of conflict

• preceding phase
• challenge phase
• escalation phase
• phase of confrontation

Behavior style by mastering conflicts; appropriate behavior in the dispute. The consequences of a rigid application of various styles

Assertive and development use conflicts in the team's work. Assertive skills useful in resolving conflicts

The strategies used in conflict situations:

• I win - you lose
• you win - I shed
• without losing - the replacement of the conflict to cooperation

Conflict Management. The main methods and techniques of conflict resolution

• negotiations
• mediation
• arbitration

Working with emotions in conflict

Stress, coping in difficult situations

• the introduction of the anti-stress training
• relaxation methods - focusing

Creative principles of conflict resolution.

Effective communication as an essential tool for conflict management.

• barriers to communication and conflict resolution
• verbal and non-verbal

The use of negotiation techniques to resolve conflicts.

Summary of training