Grafana and GLPI Administration

• Basic understanding of IT concepts

Audience

• System administrators
• IT managers

Grafana is an open-source platform for monitoring and observability that provides tools to create, explore, and share dashboards and alerts for your infrastructure and applications. GLPI, on the other hand, is an open-source IT asset management and helpdesk system that is used for tracking and managing IT resources, including hardware, software, and user support tickets.

This instructor-led, live training (online or onsite) is aimed at beginner to intermediate-level IT professionals who wish to gain the knowledge and practical skills necessary to excel in the administration of Grafana and GLPI.

By the end of this training, participants will be able to:

• Create and customize Grafana dashboards with different visualizations.
• Implement alerting and notifications for monitoring.
• Administer user accounts, teams, and permissions.
• Manage IT assets effectively, including hardware and software inventory.
• Implement a helpdesk system for user support and ticket management.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction

• Overview of Grafana and GLPI
• Grafana key features and capabilities
• GLPI key features and capabilities

Getting Started

• Installing Grafana and GLPI on different platforms
• Grafana basic configuration and setup
• GLPI basic configuration and setup
• Configuring data sources

Grafana Dashboard Creation

• Understanding dashboards in Grafana
• Creating your first dashboard
• Different visualization types and customizing panel settings
• Setting up alerts and notifications
• Alerting rules and conditions

Advanced Grafana Administration

• Managing users and teams in Grafana
• Access control and permissions
• Installing and managing Grafana plugins
• Backup and restore strategies for Grafana

GLPI Helpdesk and Ticketing

• Understanding the GLPI helpdesk system
• Creating and managing tickets
• Managing user requests and service fulfillment
• SLA management
• Setting up notifications and automated actions
• Email and notification templates

Advanced GLPI Administration

• Managing user accounts and permissions
• Role-based access control
• Extending GLPI with plugins
• Customizing forms and fields
• Backup and recovery procedures
• Routine maintenance tasks

Best Practices and Troubleshooting

• Best practices for efficient administration
• Security considerations
• Common issues and their resolutions
• Where to find help and support

Summary and Next Steps