Cisco Unified Communications Management v12.x Administration

• Basic understanding of networking concepts
• Familiarity with Cisco IOS

Audience

• Network engineers
• IT professionals

Cisco Unified Communications Management v12.x Administration refers to the management and administrative tasks associated with Cisco Unified Communications Manager (CUCM) version 12.x. CUCM is a key component of Cisco's communications and collaboration portfolio and is an enterprise-class IP telephony call-processing system.

This instructor-led, live training (online or onsite) is aimed at intermediate-level network engineers who wish to gain the skills and knowledge necessary to effectively administer, manage, and optimize Cisco Unified Communications Manager (CUCM) v12.x.

By the end of this training, participants will be able to:

• Understand CUCM architecture and deployment.
• Learn how to install, set up, and perform initial configurations of CUCM, including the setup of users, devices, and basic network settings.
• Implement and manage call routing.
• Perform system maintenance and troubleshooting.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction

• Overview of Unified Communications
• Introduction to CUCM v12.x
• Architecture and deployment models

Initial Configuration of CUCM

• CUCM installation and setup
• Basic configuration
• User management

Call Routing Basics

• Understanding dial plans
• Implementing route patterns
• Call routing components

Advanced Call Routing

• Class of control (CoS) and partitions
• Time-of-day routing
• Tailoring routing for specific needs

Features and Services

• Call park, pickup groups, and hunt pilots
• Implementing call forwarding and transfer
• Configuring voice mail integration

Media Resources

• Understanding media resources
• Configuring conference bridges
• Managing music on hold

Quality of Service (QoS)

• Basics of QoS in voice networks
• Implementing QoS in CUCM

Security in Unified Communications

• Security best practices
• Implementing secure SIP and SRTP
• Certificate management

Unified Communications Mobility

• Mobile Connect
• Cisco extension mobility
• Device mobility

Troubleshooting and Maintenance

• Basic troubleshooting techniques
• Backing up and restoring CUCM
• Upgrading and patch management

Summary and Next Steps