CMQ/OE and ASQ Certification Preparation

• Basic understanding of quality management principles and practices
• Familiarity with healthcare regulations and standards

Audience

• Quality managers
• Healthcare administrators
• Auditors

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional certification offered by the American Society for Quality (ASQ). This certification is designed for individuals who lead and champion process improvement initiatives, both within and outside of their organizations. The CMQ/OE certification covers a wide range of topics related to quality management and organizational excellence, including leadership, strategic planning, management of quality and business systems, customer focus, and more.

This instructor-led, live training (online or onsite) is aimed at intermediate-level quality managers and healthcare administrators who wish to learn the key concepts, tools, and techniques essential for quality auditing in healthcare, pass the certification exams, and apply quality management principles in their organizations.

By the end of this training, participants will be able to:

• Understand the principles and practices of quality auditing in healthcare.
• Develop and implement effective quality management systems.
• Conduct comprehensive audits and analyze audit data.
• Prepare for and pass the CMQ/OE and ASQ certification exams.
• Apply ethical principles and regulatory requirements in quality auditing.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction to Quality Auditing in Healthcare

• Definition and importance of quality auditing
• Types of audits (internal, external, compliance, process)
• Roles and responsibilities of quality auditors

Healthcare Quality and Safety

• Introduction to healthcare quality and patient safety
• Regulatory requirements in healthcare (e.g., JCAHO, CMS)
• Key quality standards and frameworks (ISO 9001, Six Sigma, Lean)

Quality Management Systems (QMS)

• Components of QMS in healthcare
• Designing and implementing QMS
• Continuous improvement processes

Leadership and Strategic Planning

• Leadership principles in quality management
• Strategic planning and deployment
• Change management in healthcare

Audit Planning and Preparation

• Planning an audit program
• Developing audit plans and checklists
• Resource allocation and scheduling

Conducting Audits

• Data collection methods (interviews, observations, document review)
• Audit tools and techniques (flowcharts, check sheets, fishbone diagrams)
• Recording and classifying audit findings

Data Analysis and Interpretation

• Statistical tools for data analysis
• Root cause analysis
• Corrective and preventive actions (CAPA)

Audit Reporting

• Writing effective audit reports
• Communicating findings to stakeholders
• Follow-up and closure of audit findings

Regulatory Compliance in Healthcare

• Key regulations and standards (HIPAA, FDA, OSHA)
• Compliance auditing techniques
• Handling non-compliance issues

Ethical Issues in Quality Auditing

• Ethical principles and professional conduct
• Conflict of interest and confidentiality
• Ethical decision-making in auditing

Exam Preparation Strategies

• Understanding the CMQ/OE and ASQ exam formats
• Tips and techniques for effective studying
• Practice questions and mock exams

Summary and Next Steps