Quark for Automated Customer Service and Support

• Basic knowledge of customer service processes
• Familiarity with automation tools and platforms

Audience

• Customer service managers
• Automation specialists

Quark is an AI-driven automation platform designed to enhance customer service and support by enabling intelligent decision-making and task automation. It helps organizations streamline support processes and improve customer interactions through automated solutions.

This instructor-led, live training (online or onsite) is aimed at intermediate-level customer service managers and automation specialists who wish to leverage Quark for automating customer support operations and improving efficiency.

By the end of this training, participants will be able to:

• Understand the key features and functionalities of Quark.
• Automate customer service workflows using Quark.
• Integrate Quark with existing customer support systems.
• Monitor and optimize automated customer interactions.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction to Quark and Automated Customer Service

• Overview of Quark as an AI-driven automation tool
• Key capabilities for customer service enhancement
• Examples of Quark implementations in customer support

Setting Up Quark for Customer Service Automation

• Creating and configuring a Quark account
• Understanding Quark’s integration capabilities
• Connecting Quark to existing customer support systems

Building Automated Workflows for Customer Support

• Designing workflows for common customer service tasks
• Implementing ticketing and query management automation
• Building automated chat and response systems

Managing Customer Interactions with Quark

• Automating responses to frequent inquiries
• Setting up sentiment analysis and escalation rules
• Monitoring customer interactions in real time

Optimizing and Monitoring Automated Customer Service

• Analyzing customer support performance metrics
• Adjusting automation strategies for improved efficiency
• Maintaining and updating Quark workflows

Case Studies and Practical Exercises

• Implementing an automated FAQ system
• Designing an intelligent escalation workflow
• Analyzing the impact of automation on customer satisfaction

Summary and Next Steps