Supporting and Troubleshooting Windows 11

• Experience with Windows client operating systems
• An understanding of basic networking concepts
• Familiarity with Active Directory and Microsoft 365

Audience

• Desktop support technicians
• Help desk professionals
• IT support specialists responsible for troubleshooting Windows environments

Windows 11 is the 2021 version operating system from Microsoft, designed with modern productivity, security, and usability in mind.

This instructor-led, live training (online or onsite) is aimed at intermediate-level IT professionals who wish to effectively support and troubleshoot Windows 11 environments.

By the end of this training, participants will be able to:

• Understand Windows 11 architecture, features, and deployment options.
• Troubleshoot common startup, hardware, and application issues.
• Resolve networking and connectivity problems in Windows 11.
• Manage security features including updates, antivirus, and firewalls.
• Support and restore user profiles, system settings, and applications.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction to Windows 11

• Overview of features and editions
• User interface and new usability improvements
• Deployment and upgrade paths

Supporting Windows 11 Installation

• Installation requirements and methods
• Upgrade considerations and clean install
• Driver compatibility and updates

Troubleshooting Startup and Performance Issues

• Boot issues and recovery tools
• Safe Mode, System Restore, and Startup Repair
• Performance monitoring and optimization

Managing Devices and Drivers

• Device Manager and driver updates
• Troubleshooting hardware issues
• Peripheral compatibility and configuration

Application Support and Troubleshooting

• Installing and managing applications
• Compatibility settings and App Installer
• Common application troubleshooting techniques

Networking and Connectivity

• Configuring network settings
• Troubleshooting Wi-Fi, Ethernet, and VPN
• Network diagnostics and logging

Managing Security and Updates

• Windows Security and antivirus configuration
• Firewall rules and advanced settings
• Windows Update configuration and troubleshooting

Managing User Profiles and Settings

• User account types and profile management
• Syncing settings with Microsoft accounts
• Data backup and file recovery

System Maintenance and Recovery

• System reset and recovery options
• Using recovery drive and installation media
• Backup and restore using File History and OneDrive

Summary and Next Steps