Digital Intelligence for Public Sector Professionals

• General familiarity with public sector information systems
• Basic understanding of digital tools and data handling
• Experience in roles involving program or policy analysis, reporting, or service delivery

Audience

• Policy and program analysts
• Digital transformation teams
• Public sector professionals using data to inform decisions

Digital Intelligence is the ability to understand and leverage digital tools, data, and systems to make informed decisions in the context of public service delivery and governance.

This instructor-led, live training (online or onsite) is aimed at public sector professionals with limited or emerging experience in digital intelligence who work with data, digital tools, or service performance metrics and wish to strengthen their ability to analyze, interpret, and apply information for better decision-making.

By the end of this training, participants will be able to:

• Understand the foundations of digital intelligence and how it applies to public sector work.
• Use digital tools to collect, visualize, and communicate actionable insights.
• Assess the digital maturity of their own team or department.
• Build a roadmap for enhancing digital capacity and data-driven practices.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of digital tools and dashboard mockups.
• Guided exercises focused on real-world public service use cases.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

Foundations of Digital Intelligence

• What is digital intelligence in the public sector?
• Core components: tools, literacy, data, ethics
• Digital capability frameworks and maturity models

Public Sector Use Cases

• Examples of digital intelligence in policymaking and services
• Case studies from health, transportation, education, and finance
• Success factors and challenges

Tools for Data Access and Visualization

• Using dashboards to explore and present data
• Working with government open data portals
• Common data visualization tools: Power BI, Tableau, Excel

From Data to Insight

• Translating raw data into decisions
• Indicators, KPIs, and performance reporting
• Recognizing bias, gaps, and uncertainty in data

Communicating with Digital Intelligence

• Storytelling with evidence and data
• Supporting senior decision-makers and stakeholders
• Ethical use of visualizations and digital narratives

Planning for Digital Maturity

• Assessing your current digital capability
• Setting goals for data literacy and tool adoption
• Internal collaboration and upskilling strategies

Summary and Next Steps