SAP S/4HANA and SAP SuccessFactors: Technical Support and Troubleshooting

• Familiarity with basic SAP navigation
• Understanding of enterprise business processes
• Experience supporting ERP systems or enterprise applications

Audience

• IT support teams
• SAP functional and technical consultants
• System administrators and application support professionals

SAP S/4HANA and SAP SuccessFactors are integrated platforms that power modern enterprise operations and human capital management.

This instructor-led, live training (online or onsite) is aimed at intermediate-level IT professionals and SAP support staff who wish to troubleshoot, support, and maintain SAP S/4HANA and SAP SuccessFactors environments.

By the end of this training, participants will be able to:

• Efficiently support users across SAP S/4HANA and SuccessFactors platforms.
• Resolve system errors, manage jobs, and maintain data accuracy.
• Provide first-level support in FI and MM modules.
• Monitor and maintain approval workflows.
• Manage user roles and authorizations effectively.

Format of the Course

• Real-case exercises and simulations.
• Troubleshooting labs using sample system scenarios.
• Guided navigation through SAP GUI and Fiori.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Module 1: Introduction to SAP S/4HANA and SAP SuccessFactors

• Overview of SAP S/4HANA architecture and key features
• Overview of SAP SuccessFactors modules and integration
• Navigating the SAP GUI and Fiori Launchpad
• System landscape, environments, and common user roles

Module 2: Technical Issue Resolution

• Common transactional errors and how to analyze them
• Understanding SAP error messages and logs (ST22, SM21, SM13, SM37, SLG1)
• Handling configuration-related issues
• Troubleshooting performance and system availability problems
• Monitoring and adjusting background jobs (SM36, SM37)

Module 3: Support for Key Modules

3.1 Financial Accounting (FI)

• Support in transactional processes (e.g., FB50, F-28, F110)
• Integration with other modules (MM, SD)
• Financial reporting and reconciliation basics

3.2 Materials Management (MM)

• Overview of procurement and inventory processes
• Key transactions (ME21N, MIGO, MIRO)
• Stock overview and material movements
• Troubleshooting purchase order or goods receipt issues

Module 4: Master Data Management

• Creation, modification, and validation of master data
• Business Partner master data (customers and vendors)
• Material Master data
• Best practices for data consistency and avoiding transactional errors
• Tools for data monitoring and validation

Module 5: Access and Authorization Management

• Overview of SAP authorization concept (roles, profiles, authorizations)
• Creating and modifying user access profiles
• Troubleshooting authorization errors (SU53, ST01)
• Collaboration with security team to manage role assignments

Module 6: Configuration and Workflow Support

• Understanding basic workflow architecture in SAP
• Configuration of approval flows (especially in procurement and finance)
• Monitoring workflows and identifying bottlenecks or errors
• Common issues and their resolution

Summary and Next Steps