Course Code: pazzitsa
Duration: 14 hours
Overview:

Training goal

Learning and gaining experience in using practical methods that allow you to cope better than before in situations in which psychological and interpersonal factors are decisive for the effectiveness of activities in IT projects.
During most of the training, participants perform workshop tasks and take part in role-playing scenes corresponding to typical situations occurring in IT projects. In particular, it is possible to implement
scenarios characterizing events in the operation of the agile scrum team (depending on the composition and needs of the training participants).

target group

Participants in IT projects or scrum teams, such as managers, programmers and testers.

Course Outline:

We will cover each of the following topics in four steps:

  • Step 1. A scene from an IT project [implemented using the agile method], played with the participation of workshop participants.
  • Step 2. Mini-lecture on the mechanisms that worked during the scene.
  • Step 3. Replay the scene using new skills and patterns.
  • Step 4. Group work and discussion on how overworked mechanisms may manifest themselves in project situations.

Communicating effectively:

  • Communication mechanisms
  • Shulz von Thun's communication square
  • The art of asking questions: open or closed?
  • Feedback in interpersonal communication

Motivational mechanisms

  • Psychological basis of motivation
  • Different types of motivation
  • The influence of motivation on the effectiveness of action
  • Personality types and methods of motivation - the Thomas International model

Group dynamics

  • Formal and informal group structure
  • Personality types and the role in the group structure
  • Group communication
  • Dangerous phenomena in group situations

Time management

  • Personal time management
  • Planning and flexibility in action
  • Eliminating factors that reduce effectiveness
  • Influence of external factors

Negotiations

  • Negotiation styles and scenarios
  • Emotions in negotiations
  • Mediation
  • Nonviolent communication

Assertiveness

  • Non-assertive styles: subordination, aggression, passive-aggressive style
  • Benefits of assertiveness
  • Learning assertiveness
  • The role of the manager in problems resulting from lack of assertiveness in the team

Customer Experience Management (CEM)

  • CEM, not CRM!
  • What does customer experience depend on?
  • MMR and the creation, negotiation and division of user stories in the context of CEM
  • Kano model, usability and customer experience

Decision-making

  • Psychological mechanisms of decision-making
  • Different decision-making strategies
  • Individual decisions and group decisions

Creativity

  • Brainstorm
  • Mind map
  • Six de Bono hats
  • Creativity mechanisms

Coping with stress

  • Optimum level of motivation
  • Optimal level of stimulation - individual differences
  • Job satisfaction - the flow phenomenon
  • Mindfulness (mindfulness) as a stress reduction method
Sites Published:

Polska - Psychologiczne aspekty zarządzania zespołem IT – psychologia zespołu Scrum agile