Project Management

Audience

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance quality of IT service management within an organization. The certification also applies to IT professionals who work within and organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4 continues to support the ITSM community while expanding to a widerrange of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.

ITIL 4 Foundation enables candidates to look at IT Service Management
through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 Foundation equips candidates with:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services

ITIL 4 Foundation equips candidates with:
-A holistic approach to the facilitation of co-creation of value with
customers and other stakeholders in the form of products and services
-The guiding principles of ITIL 4
-The four dimensions of Service Management
-Key concepts from Lean, Agile, DevOps, and why these are
important to deliver business value
-How ITIL practices described in ITIL 4 will maintain the value and
importance provided by the current ITIL processes, whilst at the same
time expand to be integrated to different areas of service
management and IT, from demand to value.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction

Course Agenda (Duration 3 days)
Day 1:
Module 1: Course Introduction
Let’s get to know each other
Course overview
Course learning objectives
Course structure
Course agenda
Introduction to IT Service Management in the Modern World
Introduction to ITIL 4
Structure and Benefits of ITIL 4
Exam details
Summary key points
Module 2: Service Management Key Concepts
Intent and Context
Key terms covered in the module
Module learning objectives
Value and Value Co-Creation
Value: Services, Products, and Resources
Service Relationships
Value: Outcomes, Costs and Risks
Module Summary

Day 2:
Module 3: The Guiding Principles
Intent and Context
Identifying Guiding Principles
Key terms covered in the module
Module learning objectives
Topics Covered
The Seven Guiding Principles
Applying the Guiding Principles
Summary Key Points
Module 4: The Four Dimensions of Service Management
Intent and Context
The Four Dimensions
Key Terms Covered in the Module
Module Learning Objectives
Topics Covered
Organizations and People
Information and Technology
Partners and Suppliers
Value Stream and Processes
External Factors and the Pestle Model
Module Summary

Module 5: Service Value System
Intent and Context
Key Terms Covered in the Module
Module Learning Objectives
Topics Covered
Overview of Service Value System
Overview of the Service Value Chain
Module Summary
Day 3:
Module 6: Continual Improvement
Intent and Context
Key Terms Covered in the Module
Module Learning Objectives
Topics Covered
Introduction to Continual Improvement
The Continual Improvement Model
Relationship between Continual Improvement and Guiding Principles
Summary Key Points
Module 7: Overview of ITIL Practices
Intent and Context
Key Terms Covered in the Module
Module Learning Objectives
Topics Covered
Purpose of ITIL Practices
The Continual Improvement Practice
The Change Control Practice
The Incident Management Practice
The Problem Management Practice
The Service Request Management Practice
The Service Desk Practice
The Service Level Management Practice
Module Summary

Module 8: More on the ITIL Practices
Intent and Context
Key Terms Covered in the Module
Module Learning Objectives
Topics Covered
The Practices
Module Summary

Summary and Next Steps

Basic knowledge of the IT product life cycle.
Knowledge of nomenclature used in software development and IT project implementation.
Recommended experience in at least 1 IT project.

Level
3

Goals
Learning about requirements management activities and their typical products.
Learning effective methods of obtaining requirements from various sources, including the business model.
Learning how to document requirements, including documentation in the form of a model.
Learning the principles of creating a requirements architecture and requirements repository.
Acquire the skills necessary to specify and model requirements and solutions using recognized methods and notations.

Advantages
Training provided by an expert with several years of experience in the IT industry and extensive knowledge of IT processes.
Emphasis on practice - necessary theory is supported by project practice, discussed topics are related to real project situations.
Training delivered using tools used in requirements engineering, which provides an opportunity to learn the basic functionalities of such tools. 
Possibility to apply the acquired knowledge already during the training. 
As a result of the training, the participant receives a self-developed template of the requirements management process, which they can use as a template or guideline for their professional tasks.

Addressed to
System and business analysts, product owners, business owners, analysis team leaders.
Business representatives responsible for developing business needs.
Software and system engineers.
Testers, QA, people responsible for quality assurance of information systems and software.

Requirements management is a crucial aspect of ensuring the success of IT projects by effectively capturing, documenting, and managing project requirements.

This instructor-led, live training (online or onsite) is aimed at intermediate-level business and IT professionals who wish to enhance their skills in requirements management.

By the end of this training, participants will be able to:

• Understand the key activities and products of requirements management.
• Apply effective techniques for requirements elicitation.
• Document requirements using appropriate methods and notations.
• Implement a requirements architecture and repository.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Basic concepts

• Definition and classification of requirements - levels and types of requirements.
• Importance of requirements for project success.
• From need to solutions
• Typical requirements management activities. 

Requirements acquisition

• Sources of requirements
• Business model as a source of requirements - scenarios, business processes.
• Stakeholder analysis
• Requirements elicitation techniques.
• Obtaining additional information - constraints, risks.

Requirements development

• Requirements organization - relationships and dependencies.
• Attributes of good requirements.
• Requirements quality - requirements testing, acceptance criteria.
• Requirements documentation in various forms - traditional vs. agile approaches.

Requirements management

• Organization of work - roles and responsibilities, requirements engineering in the context of the project.
• Requirements architecture, traceability.
• Principles of creating a requirements repository.
• Requirements prioritization.
• Scope and change management.
• Requirements quality assurance - standards, guidelines, checklists.

Summary

• Workshop summary. 
• Best practices and checklists.

• Module - 1 Introduction to Project Management
• Module - 2 The Environment in which Projects operate
• Module - 3 The Role of the Project Manager
• Module - 4 Project Integration Management
• Module - 5 Project Scope Management
• Module - 6 Project Schedule Management
• Module - 7 Project Cost Management
• Module - 8 Project Quality Management
• Module - 9 Project Resource Management
• Module - 10 Project Communications Management
• Module - 11 Project Risk Management
• Module - 12 Project Procurement Management
• Module - 13 Project Stakeholder Management
• Module – 14 Managing Project with Agile Methodology
• Module – 15 Managing Project with Scrum Methodology
• Module – 16 Managing Project with Kanban and Jira
• Module – 17 Waterfall & Agile Software Testing with Continuous Integration

The multiple-choice exam contains 50 questions and lasts 60 minutes.
To pass the exam, you must answer 28 questions correctly.
The materials and the exam are available in Polish or English.
It is not allowed to use the manual

• Projects and BAU
• A general view of Agile
• PRINCE2® and Agile
• Six aspects of project effectiveness
• Project preparation, project initiation
• Requirements and user stories
• Organization
• Servant Leadership
• Principles
• Agilometer and topic: risk
• Product delivery management
• Quality
• Stage control and end-of-stage management
• Strategic project management
• Closing the project
• Products
• Communication
• Kanban
• Lean Startup
• Exam preparation

Powered by NobleProg Polska sp. z o.o., ATO (PeopleCert Registry ID 5860)

• Experience in project management
• Knowledge of project management concepts and principles

Audience

• Project managers
• Planners
• Coordinators
• Contractors

Oracle Primavera P6 is a comprehensive and flexible project portfolio management solution. It provides tools for effectively planning, managing, and controlling any project.

This instructor-led, live training (online or onsite) is aimed at project managers who wish to successfully manage a project with the help of Oracle Primavera P6 project management solution.

By the end of this training, participants will be able to:

• Understand the Primavera P6 interface.
• Create and control a project schedule.
• Add, organize, and manage project activities.
• Track and monitor the progress of the entire project lifecycle.
• Create a custom project status report.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction to Primavera P6

Core Concepts of Project Management

Navigating Primavera P6

Setting Up and Installing Primavera P6

Creating a New OBS and EPS

Creating a Work Breakdown Structure (WBS)

Activities and Relationships

Creating and Assigning Calendars

Assigning Roles

Resources and Expenses

Understanding Activity Codes in Primavera P6

Project Base Line

Updating a Project Status

Using Earned Values Formulas

Using S-Curve

Reporting Project Performance

Understanding Risk Management in Primavera P6

Primavera P6 Other Functions

Summary and Next Steps